Disclaimer:
Please be aware that the content herein has not been peer reviewed. It consists of personal reflections, insights, and learnings of the contributor(s). It may not be exhaustive, nor does it aim to be authoritative knowledge.
Title
Please provide a name for your action learning plan.
Justice by Design: A People-Centered Approach for the Court of Justice in Thailand
Challenge statement
Challenge type: If you are working on multiple challenges, please indicate if this is your "big bet" or "exploratory" challenge.
Please note: we ask you to only submit a maximum of 3 challenges - 1x Big Bet, 2x Exploratory. Each challenge must be submitted individually.
EXPLORATORY
Challenge statement: What is your challenge? (Please answer in specific terms: "Our challenge is that...”.)
Our challenge is that the court process has been unable to adequately meet the needs of court users, often due to procedural actors not considering the client's perspective. Therefore, our challenge is to redesign the court system with a People-Centered Justice approach, prioritizing user experience and placing the needs of the people at the core of the judicial process. Through this challenge, we aim to address current problems in the court process and provide more accessible and efficient court services to the public.
Background: What is the history of your challenge? What is causing or driving it? Who is involved? How does the current situation look like? What undesired effects does it produce?
The challenge of "Redesigning the Court for People-Centered Justice" stems from the fact that court procedures have been unable to adequately respond to the needs of the public. Historically, procedural actors have not prioritized the client's perspective, which has resulted in a lack of user-centered design in court services. This has caused dissatisfaction among court users, who are at the heart of court services. In response, the judiciary around the world has turned its attention to redesigning court procedures and other elements to prioritize user experience and place the needs of the people at the core of the judicial process.
Currently, court services are not meeting the needs of all groups of service users. For example, elderly people may struggle with the process, while poor people may not have the money to hire lawyers. Additionally, some individuals may work full-time and struggle to find time to utilize court services, while others may lack access to technology in the digital age. These factors create an undesired effect where court services do not meet the needs of the people as much as they could, resulting in dissatisfaction and difficulty accessing justice for some individuals. As such, it is imperative to redefine court procedures, services, and other elements to create a more people-centered justice system.
Quantitative evidence: What (official) data sources do you have on this challenge that better exemplifies the importance and urgency of this frontier challenge? You can add text, a link, or a picture.
Qualitative evidence: What weak signals have you recently spotted that characterizes its urgency? Please provide qualitative information that better exemplifies the importance and urgency of this frontier challenge. You can add text, a link, or a picture.
There is a growing awareness and acknowledgment of the need for a People-Centered Justice approach in redesigning court services in Thailand. This is evidenced by recent discussions and initiatives among stakeholders, such as court personnel, legal professionals, and government officials, to prioritize user experience and center the needs of the people in the court system.
For example, the Justice Ministry of Thailand has launched initiatives aimed at improving access to justice, such as the "Justice for All" campaign, which aims to provide legal aid and assistance to vulnerable groups. Additionally, the Court of Justice has implemented measures to improve the efficiency and accessibility of court services, such as the use of online platforms for case filing and management.
Moreover, there have been anecdotal reports and testimonials from court users about their experiences with the court system, which highlight the challenges they face in accessing justice. For instance, some individuals have reported difficulty in understanding the legal jargon used in court proceedings, or have struggled to navigate the court process without the assistance of a lawyer. These qualitative insights underscore the need for a more user-centered design in court services, which prioritizes accessibility and ease of use for all users.
Value proposition: What added value or unique value proposition is your Accelerator Lab bringing to solving this challenge? Why is it your Lab that needs to work on this challenge and not other actors within UNDP, other stakeholders in the country respectively? Why is it worth investing resources to this challenge?
The Accelerator Lab's expertise in design thinking and innovation brings a unique value proposition to solving the challenge of redesigning the court system in Thailand with a People-Centered Justice approach.
Short “tweet” summary: We would like to tweet what you are working on, can you summarize your challenge in a maximum of 280 characters?
Excited to work with the Court of Justice in Thailand to design a People-Centered Justice approach using #DesignThinking! Our team at the Accelerator Lab brings unique expertise to create a more accessible and user-friendly court system, promoting social cohesion and equitable justice for all. #Innovation #SDG16
Partners
Who are your top 5 partners for this challenge? Please submit from MOST to LEAST important and state Name, Sector and a brief description of the (intended) collaboration.
Please state the name of the Parter:
Court of Justice
What sector does our partner belong to?
Government (&related)
Please provide a brief description of the collaboration.
UNDP and the Court of Justice in Thailand collaborate to use design thinking to create user-centered court services. The Accelerator Lab will provide innovative problem-solving methods to design an accessible and equitable justice system, promoting social cohesion and improving access to justice.
Is this a new and unusual partner for UNDP?
No
Who are your top 5 partners for this challenge? Please submit from MOST to LEAST important and state Name, Sector and a brief description of the (intended) collaboration.
Please state the name of the Parter:
Lukkid
What sector does our partner belong to?
Private Sector
Please provide a brief description of the collaboration.
UNDP is collaborating with Lukkid, an organization that specializes in using design thinking methodology to help organizations innovate. In this collaboration, Lukkid will design workshops and collaborative processes to assist the Court of Justice in Thailand in redesigning the court system with a People-Centered Justice approach. Lukkid will work with court personnel, legal professionals, and government officials to help discover customer insights, reframe business challenges, and ideate actionable solutions. Through this collaboration, UNDP and Lukkid aim to engage and guide the Court of Justice in addressing their challenges, ultimately creating a more accessible and equitable justice system.
Is this a new and unusual partner for UNDP?
No
Learning questions
Learning question: What is your learning question for this challenge? What do you need to know or understand to work on your challenge statement?
What are the specific pain points experienced by court users when accessing justice in Thailand, and how can these be addressed through a People-Centered Justice approach?
How can design thinking methodologies be effectively applied to the court system in Thailand, and what are the key success factors in implementing such an approach?
What are the legal and procedural constraints within the court system that may hinder the implementation of a People-Centered Justice approach, and how can these be overcome?
How can the Court of Justice in Thailand effectively engage with stakeholders, including court personnel, legal professionals, and government officials, to ensure the successful implementation of a People-Centered Justice approach?
What are the potential social and economic impacts of a more accessible and equitable court system in Thailand, and how can these be measured and evaluated?
To what stage(s) in the learning cycle does your learning question relate?
Sense, Explore
Usage of methods: Relating to your choice above, how will you use your methods & tools for this learning question? What value do these add in answering your learning question?
Design thinking, interviews, and observations will be used to address our learning questions on redesigning the court system with a People-Centered Justice approach in Thailand. These methods provide a more comprehensive and user-centered approach to developing effective solutions, involving court personnel and enabling us to measure and evaluate the potential social and economic impacts of a more accessible and equitable justice system. The value of these methods lies in their evidence-based approach, enabling us to create a more inclusive and effective strategy for addressing this challenge.
Existing data gaps: Relating to your choice above, what existing gaps in data or information do these new sources of data addressing? What value do these add in answering your learning question?
Design thinking, interviews, and observations can address existing data gaps on pain points experienced by court users, legal constraints, and social/economic impacts in implementing a People-Centered Justice approach in Thailand. These new sources of data add significant value in answering learning questions and creating an evidence-based approach to redesigning the court system.
Closing
Early leads to grow: Think about the possible grow phase for this challenge - who might benefit from your work on this challenge or who might be the champions in your country that you should inform or collaborate with early on to help you grow this challenge?
In the grow phase of this challenge, potential beneficiaries include vulnerable groups and legal professionals. We should collaborate with government officials, policymakers, civil society organizations, and international partners to align our work with national policies and priorities and to scale up our approach. This will ensure the effectiveness and sustainability of our work in the long term.
END OF ACTION LEARNING PLAN: Thank you! The form saves automatically and your submission has been recorded. You may now exit this window.
Thank you!!!
9Industry, innovation and infrastructure
10Reduced innequalities
16Peace, justice and strong institutions
